Privacy Policy

1. Data Controller

The data controller responsible for the processing of your personal data is:

BW ESS ITALY SRL is registered in Italy and operates this website for visitors in Canada. For any questions or requests regarding your personal data, you may contact us using the details above.

2. What Personal Data We Collect

We may collect the following categories of personal data when you interact with our website:

• Contact information: your name, email address, and any information you voluntarily provide when completing a contact form on our website.
• Subject and message content: the topic you select and the message you write when contacting us through our online form.
• Technical data: your IP address, browser type, operating system, device type, referring URL, pages visited, time spent on pages and other standard web analytics data collected automatically through server logs and cookies.
• Cookie data: information collected through cookies and similar technologies, as described in our Cookie Policy.

3. How We Use Your Personal Data

We process your personal data for the following purposes:

• Responding to enquiries: when you submit a contact form, we use your name, email address and message to respond to your question or request.
• Website operation and improvement: we use technical and analytics data to maintain, protect and improve the performance, functionality and user experience of our website.
• Legal compliance: we may process personal data to comply with applicable laws, regulations and legal obligations under Italian law and European Union regulations, including the General Data Protection Regulation (GDPR — Regulation (EU) 2016/679).
• Security: we process technical data to detect and prevent fraud, abuse and security threats to our website and services.

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases for processing your personal data:

• Consent: when you submit a contact form and check the consent box, you provide your consent for us to process your data in order to respond to your enquiry. You may withdraw consent at any time by contacting us.
• Legitimate interests: we process technical and analytics data on the basis of our legitimate interest in operating, maintaining and improving our website, provided that such interests do not override your fundamental rights and freedoms.
• Legal obligation: we may process personal data where necessary to comply with a legal obligation to which we are subject under Italian or European Union law.

5. Data Sharing and Disclosure

We do not sell, rent or trade your personal data to third parties. We may share your data with:

• Service providers: trusted third-party service providers who assist us with website hosting, analytics and technical infrastructure. These providers process data only on our behalf and in accordance with our instructions and applicable data protection laws.
• Legal authorities: where required by law, we may disclose personal data to competent authorities, courts or regulatory bodies in Italy or the European Union.

Any third-party service providers are bound by contractual obligations to protect personal data and to use it only for the purposes for which it was disclosed.

6. International Data Transfers

BW ESS ITALY SRL is registered in Italy and primarily processes personal data within the European Economic Area (EEA). If your data is transferred outside the EEA — for example, to service providers located in Canada or other jurisdictions — we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, or an adequacy decision (as applicable for Canada under European Commission Decision 2002/2/EC for commercial organisations subject to the Personal Information Protection and Electronic Documents Act).

7. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Contact form data: retained for up to 24 months from the date of your last communication with us, after which it is securely deleted unless retention is necessary for legal purposes.
• Technical and analytics data: retained for up to 14 months, in accordance with standard analytics retention practices.
• Cookie data: retained in accordance with the durations specified in our Cookie Policy.

8. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of access: you may request a copy of the personal data we hold about you.
• Right to rectification: you may request correction of inaccurate or incomplete personal data.
• Right to erasure: you may request deletion of your personal data where there is no compelling reason for its continued processing.
• Right to restriction of processing: you may request that we restrict the processing of your personal data under certain circumstances.
• Right to data portability: you may request to receive your personal data in a structured, commonly used and machine-readable format.
• Right to object: you may object to the processing of your personal data where we rely on legitimate interests as the legal basis.
• Right to withdraw consent: where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact us using the details provided in Section 1 above. We will respond to your request within 30 days, in accordance with applicable law.

You also have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali) if you believe that our processing of your personal data infringes the GDPR. The Garante can be contacted at:

9. Cookies

Our website uses cookies and similar technologies to provide essential functionality and to understand how visitors use the site. For detailed information about the cookies we use, their purposes and how to manage your cookie preferences, please refer to our Cookie Policy.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These measures include encryption of data in transit (HTTPS/TLS), access controls, and regular review of our data processing practices. While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot provide absolute assurance of security.

11. Children's Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have inadvertently collected personal data from a child under 16, we will take steps to delete that information as soon as reasonably practicable.

12. Third-Party Links

Our website may contain links to third-party websites or resources. We are not responsible for the privacy practices or content of those external websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable laws or regulatory requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Italy and the applicable regulations of the European Union, including the General Data Protection Regulation (GDPR — Regulation (EU) 2016/679). Any disputes arising from or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Milano, Italy.

15. Contact Us

If you have any questions about this Privacy Policy or about how we handle your personal data, please contact us: